Contact Us
We'd love to hear from you.
MyShiftX is built and run by a small team, so every message below reaches an actual person rather than a support queue. Pick whichever address matches what you need — it gets there faster than one general inbox sorting it out afterward.
Most questions we get are some version of “how do I get my whole team using this?” or “can it do X?” Both are welcome. If you run a shift board for retail, restaurants, warehouses, hospitality, or anywhere else that runs on a posted schedule, we want to hear what is and is not working for you.
General Support
Questions, feedback, or trouble using MyShiftX? Reach out and we'll get back to you.
support@myshiftx.comHelp & Support
Already have an account? Our in-app Help & Support page covers common questions about boards, shifts, and notifications.
Visit Help & SupportBefore You Write In
How fast do you actually respond?
Within 2 business days for most messages, usually sooner. Account-access issues and anything affecting your ability to see or trade shifts get priority over general feedback.
Can I request a feature or report a bug?
Yes — that is most of what General Support handles. Include what you were trying to do and what happened instead; for a bug, the board and browser you were using helps us reproduce it faster.
Do you offer phone support?
Not yet. Email keeps a written record of the request, which matters for account-recovery and billing questions, so it is the one channel we staff properly rather than splitting attention across several.
MyShiftX is operated by Digital Elegance LLC d/b/a MyShiftX.
We aim to respond to all inquiries within 2 business days.